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License information and license updates can be found under the device's basic settings.

1. Go to Settings → Basic Settings → License.

2. Check if the license is valid and how many loads or functions it covers.

3. If you have received a new license key, enter it on the same page and update the license.

4. A license change usually does not require replacing the gateway, but the model still sets the technical maximum level.

This is controlled by the device's current license and can be checked in the settings.

1. If you have QuickOPC installed on Windows Vista or Windows 7, License Manager may need to be run as an administrator.

2. Close License Manager completely.

3. Right-click the program and select Run as administrator.

4. Then try installing the license again.

Tip: Permission issues in older Windows environments are a common cause when license installation fails.

Good to keep in mind: Troubleshoot step by step and preferably change only one parameter at a time, so it becomes clear whether the issue lies with power, addressing, timeout, license, or cabling.

No. The HAN-P1 Converter is powered from the electricity meter's HAN/P1 port.

Therefore, it should not be connected to the M-Bus loop without first being powered by the electricity meter.

Without voltage from the HAN/P1 port, the converter will not start and will not respond to the M-Bus.

Important: Never connect it as if it were a separate M-Bus device with its own power supply.

Good to keep in mind: Also ensure that the device is installed in a protected environment with good ventilation and that power supply, grounding, and cabling follow current installation practices.

Not standard in the collector itself. If you want to save history, you need to store what QuickPost sends out or handle the values in an external system.

Start by checking server details, file format, and transfer method. The difference between SFTP and FTP is that you need a key from the provider for SFTP.

1. Verify that QuickPost uses the correct server address, port, file format, and target directory.
2. For SFTP, the server's fingerprint or host key must be verified before the transfer works. Go to the security tab and enter the fingerprint from the SFTP server provider.
3. Run a manual export and check the List file, Result files, and QuickPost log.
4. If the export still fails, check DNS, internet access, firewall, and any proxy.
5. Good to keep in mind: Always verify the receiving server, file format, scheduling, and log results after a test run before putting the export into production. Also, feel free to verify the List Files and log after a test run to see if the file was created, moved, and actually sent without error codes.

2. För SFTP ska serverns fingerprint eller host key vara verifierad innan överföring fungerar. Gå till fliken security och skriv in fingerprint från leverantören av SFTP servern.

3. Kör en manuell export och kontrollera List file, Result files och QuickPost-loggen.

4. Om exporten ändå misslyckas, kontrollera DNS, internetåtkomst, brandvägg och eventuell proxy.

Bra att tänka på: Verifiera alltid mottagande server, filformat, tidsstyrning och loggutfall efter en testkörning innan exporten tas i drift skarpt. Verifiera gärna också List Files och loggen efter en testkörning, så att du ser om filen skapades, flyttades och faktiskt skickades utan felkod.

The reset button has several functions depending on how many LED indicators your device has.

1. First, count the number of LEDs on the left side of the gateway.

2. On models with 14 LEDs, the number of button presses is used to select the function.

3. On models with 0 LEDs, a long press of about 10 seconds is used for reset functions.

4. Document network and login details before performing a reset.

Good to keep in mind: It’s a good idea to note the current settings before resetting, as network, users, or other local parameters may be affected depending on the reset level. After changes on the 900 series, it’s wise to check both the Mbushub, the meter list, and any export or integration to ensure the entire chain still works.

Start by checking server details, file format, and transfer method.

1. Launch Explorer and import the Browse template as the starting point for the connection.

2. Point the template to the correct gateway or IP and update the browse tree so that objects and tags are loaded.

3. Add the meters or data points you want to monitor.

4. Start monitor mode and verify that both Value and Quality are updating.

5. The goal is for Quality to be Good; if not, check the IP, port, export file, and that the gateway is actually delivering data.

Good to keep in mind: Always verify the receiving server, file format, timing, and log output after a test run before putting the export into live operation.

Always verify the basic settings before putting the device into operation.

1. Unless otherwise specified at the time of order, the gateway is normally delivered set to DHCP.

2. This means that the device will try to obtain an IP address automatically from the network's DHCP server at startup.

3. If the network does not use DHCP, you may need to set a static IP address before commissioning.

Tip: Always verify the actual IP address the device has received at first startup.

Good to keep in mind: Always document any changed IP address, subnet mask, gateway, and DNS so you can quickly access the device again after a restart or troubleshooting. After changes to the 900 series, it is wise to check both Mbushub, the meter list, and any export or integration to ensure the entire chain still works.

Password reset is done via the reset button and follows the hardware variant's reset functions.

1. On models with 14 LEDs, press the reset button 6 times to reset the password to factory default.

2. On models with 0 LEDs, a long press of about 10 seconds is used for the reset functions.

3. The default password is on the label on the side of the device.

4. Log in immediately afterwards and change to a new strong password.

Good to keep in mind: Change the default password immediately after the first login and save the information in a secure password manager or internal documentation. After changes on the 900 series, it is wise to check both Mbushub, the meter list, and any export or integration to ensure the entire chain still works.

Network reset is used when the Ethernet settings need to be restored to a working level.

1. On models with 14 LEDs, press the reset button 5 times to restore the Ethernet settings.

2. On models with 0 LEDs, a long press of about 10 seconds is used for the reset functions.

3. Afterwards, check that you can reach the device with the correct IP address or via the Wizard.

Good to keep in mind: Always document changed IP address, subnet mask, gateway, and DNS so you can quickly access the device again after a restart or troubleshooting. After changes on the 900 series, it is wise to check both the Mbushub, the meter list, and any export or integration to ensure the entire chain still works.

This is controlled by the device's current license and can be checked in the settings.

1. First, check the current license under Basic settings and compare it with the number of loads and functions you need.

2. If the license is missing or too small, it needs to be updated.

3. Document the serial number, current license level, and desired number of loads or functions before ordering the change.

4. After the update, verify that the correct license level is displayed on the device.

Good to keep in mind: Check that the address, authentication, certificate, schedule, and data format match the receiving system before considering the integration complete.

QuickPost is used to send files via FTP, SFTP, or HTTP/HTTPS depending on the chosen method. Use the QuickPost wizard to set up the correct settings.

1. Enter server, port, login, file format, and target directory in QuickPost.

2. For SFTP, the server's fingerprint must be verified under Security before the transfer works.

3. Check the result in List file and that the files appear under Result files → Stored files after a successful upload.

4. Upload time is specified in UTC, and if Upload period is 0, one upload per day is used at the specified time.

Good to keep in mind: Always verify the receiving server, file format, scheduling, and log output after a test run before putting the export into production. For the 900 series, you should also verify the file format, server address, and – for SFTP – host key or fingerprint before considering the export stable.

Deactivate the license on the old server with Deactivate this workstation and then activate the new server with the License ID and activation key.

Good to keep in mind: Remember that the license is issued for your current version. To run the latest version of Explorer, contact PiiGAB if you do not already have a license.

This is controlled by the device's current license and can be checked in the settings.

1. For older versions, you need to find out the existing and new System ID for both computers and then email this information to PiiGAB to request a license transfer.

2. From version 2.5 onwards, the transfer is easier: on the old computer, go to Tools → License and select Deactivate this workstation.

3. Then activate the license on the new computer using the License ID and activation password.

4. After the transfer, check that the license is active on the correct computer and that the program is no longer running in limited mode.

Tip: Always start by checking which version you are running, as the license transfer differs between older and newer versions.

Good to keep in mind: Remember that the license can control both capacity and features, so check the load level and activated applications before concluding that something is misconfigured.

The OPC server does not poll or store values itself; this is controlled by your OPC DA client. With PiiGAB 810 or 820, each query must go all the way out on the bus to the meter. In PiiGAB 900, there is background polling, which allows responses to be quickly retrieved from the cache.

A proper installation starts with protected mounting, correct power supply, and the right network environment.

1. Mount the device in a protected electrical cabinet or enclosure with at least 5 cm of free air around the device.

2. Connect external 24 V AC/DC with at least 36 W and connect GND to protective earth.

3. Connect Ethernet to a segmented and protected network.

4. Connect the M-Bus loops to the master outputs and use only one M-Bus master per loop.

5. After startup, check that Pwr first flashes red/green and then lights solid green.

6. Document the supplied password.

Good to keep in mind: Always document changed IP address, netmask, gateway, and DNS so you can quickly access the device again after restart or troubleshooting. After changes on the 900 series, it is wise to check both Mbushub, the meter list, and any export or integration to ensure the entire chain still works.